Echoing my earlier thoughts, Joanne Black, the guest poster at 800 CEO Read Blog says: Fire the Pain-in-the-ass Customer Have you ever had a PITA customer? You know, Pain In The Ass. What happens? They drain you, waste your time,… Read moreThe PITA customer
I never realized that commenting was set up to be registered users only.Â My apologies.Â It is now fixed so you can comment as you wish.Â Just be aware that I have to approve comments the first time the email… Read moreWhoops!
I’m reading an interesting thread over at the ScrumDevelopment Yahoo group, about dealing with poor performers. One theme I’ve seen is (paraphrased) We keep coaching them and working with them and training them and managing them until they either get… Read moreRandom thoughts on management