Fire the Pain-in-the-ass Customer
Have you ever had a PITA customer? You know, Pain In The Ass. What happens? They drain you, waste your time, the time of your staff, and you donâ€™t make any money. They are never good referrals, because PITAs hang out with other PITAs. So, fire them before you start.
She has more, so you probably want to read the whole thing.